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Showing posts from October, 2016

My (failed) attempts to return my Samsung Note7

I'm writing this because despite all press urging users to return their Note7 devices ASAP, it's still impossible to return a device purchased in Singapore and likely many other countries as well.  While this is far from proof of anything, I'm publishing my record of events, specifically return attempts and Samsung's responses.

As of today October 14, 2016 (JST), Samsung SG's official statement continues to be: Samsung is in close discussions with telecommunication operator and retail partners, and details on how Galaxy Note7 customers can go about the exchange or refund will be provided soon. Timeline of events for my record are as follows. Some dates from CIO.com adjusted for Asia timezone. August 19, 2016 - Preordered Note7s available for pickupAugust 25, 2016 - Initial reports of fire issues surfaceSeptember 3, 2016 - Voluntary recall starts. CPSC investigation beginsSeptember 16, 2016 - Samsung claims issue has been found and fixed.September 20, 2016 - Samsung a…